After installing only the InstallShield 2010 prerequisite, activation of the InstallShield 2010 product using an AdminStudio 9.5 serial number results in the following error:
“Serial Number Not Registered. The serial number you purchased requires product registration prior to product activation. Error 20661”
Activation of AdminStudio results in the following repetitive process:
-
Clicking the “Register my product online” button opens a web browser to register the product.
-
Clicking on the “Continue to next Step” results in the message, “This serial number has already been registered.”
-
Clicking on the “Product Registration Complete” button opens the Activation dialog.
-
Attempting to activate the product displays the initial "Serial Number Not Registered" error.
Note: The InstallShield 2010 prerequisite file is located in the sub-folder of the AdminStudio Installation media:
“ISSetupPrerequisites\{2376BF20-52B1-4908-9B47-3A75DF5F0E8F}”