1.After InstallShield is installed, launch the program.
2.When the InstallShield Splash screen is displayed, click on the “Own” or "activate/purchase" link.
3.Enter your product serial number and make sure to include the hyphens (format as follows: XXXXXXX-XXX-XXXXXXXXXX ; 20-characters long and does not start with the letters ISMTK; There are zeros in the serial number, not the letter “O”).
Note: failure to enter the serial number following this format may result in the "serial not registered" browser popping up.
4.Click on the “Verify” button. If the online activation is successful, a dialog will appear stating that the verification is complete.If the online verification fails, proceed with step 5.
5. Click the "Proceed with offline verification" button. Click the Save button, save the License.request file and email the License.request file to oactivations@flexerasoftware.com. We need the License.request file to generate a License.response file that should allow you to complete the activation process.